Frequently Asked Questions
Find answers to common questions about our services
Is it possible for me to cancel my withdrawal request?
You have the option to cancel your withdrawal if its status is still pending. This means that the request has been made, but it has not yet been approved or processed by the system. During this time, you can change your mind and decide not to proceed with the withdrawal.
However, once your withdrawal request has been approved by the system, you cannot proceed with the cancellation. At this point, the process of transferring the funds from your account to the designated recipient has already begun. The system has verified and authorized the transaction, making it impossible to reverse.
In conclusion, canceling a withdrawal request is possible, but only if its status is still pending. Once the system approves the withdrawal, it becomes irreversible. Therefore, it is essential to carefully consider your decisions before initiating a withdrawal and to stay informed about the status of your requests.
What is a CVV and where do I find it?
CVV, an abbreviation for Card Verification Value, is the 3-digit code located on the rear of your VISA or Mastercard debit/credit cards.
It serves as a security measure implemented to minimize online payment fraud. When conducting any bank card transactions with Trading Pro, you will be required to enter your CVV number.
Your CVV can be easily located on the back of your card. It's important to clarify that the ATM PIN should not be confused with the CVV.
Why did my credit card deposit get declined?
Several reasons could lead to a credit card deposit being declined. Here are some common factors:
Insufficient Funds: Ensure that your credit card has sufficient available credit to cover the deposit amount. The transaction may be declined if the card is maxed out or has insufficient credit limit.
Incorrect Card Details: Verify that you entered the correct credit card information, including the card number, expiration date, and security code (CVV). Even a small error can lead to a decline.
Security Measures: Some transactions trigger security measures, especially if they are unusual for your spending patterns. Contact your credit card issuer to confirm that they are not blocking the transaction.
Exceeding Daily Limits: Many credit cards have daily transaction limits; surpassing this limit could result in a declined transaction.
International Transactions: If you are making a deposit using your credit card through our Client portal you might need to activate international transaction. The transaction decline may be due to potential fraud concerns. You may need to contact your card issuer to inform them of your intended to activate the international transaction.
Card Restrictions: Check if there are any restrictions on your credit card, such as restrictions on online transactions or certain types of payments. Adjustments may need to be made by contacting your card issuer.
Expired Card: Ensure that your credit card has not expired. If it has, the transaction will likely be declined.
Technical Issues: Occasionally, technical issues could result in a declined transaction. Please do not hesitate to contact our Support team for assistance.
Where can I see the status of my transactions?
All transactions, encompassing deposits, withdrawals, and internal transfers, are meticulously documented in your Client portal. To access this information, follow these steps:
- Sign in to your Client portal.
- Navigate to Trader's Menu > Funds > Transaction History by selecting the corresponding option.
- Peruse the list of recorded transactions.
- Identify the specific transaction you wish to review, considering transaction type, date, and payment methods for reference.
- Under the "Status" column, ascertain the transaction's current status, whether it is Approved, Pending, Processing, Cancelled, or Declined.
- For a comprehensive overview of the transaction, click on the transaction itself to display a summary containing all relevant details.
Approved: The transaction was completed. Pending: The transaction is yet to be completed. Cancelled: The transaction was canceled by the client.Declined: The transaction has been rejected.
Here are some potential reasons why a transaction (either deposit or withdrawal) might have been declined:
- The transaction may have timed out. Please attempt the transaction again later or consider using an alternative payment method.
- The operation is currently unavailable temporarily. Please try another payment method or retry the transaction at a later time.
- The transaction was canceled due to an incomplete transfer form or a connection failure. Please make sure all required information is provided and try the transaction again, or consider using a different payment method.
- A temporary processing error occurred at the bank. Retry the transaction later or opt for an alternative payment method. If the problem persists, contact your bank for assistance.
- Temporary processing error. Please try the transaction again later or use a different payment method.
- A card transaction error may have occurred. Ensure that the provided card details are accurate and attempt the transaction again. If the issue persists, contact your card issuer for assistance or consider using another payment method.
- Your bank account might have insufficient funds. Top up your account and retry the transaction.
Note: In the event that a deposit transaction is still in a pending status or has been declined, but funds have already been deducted from your bank account, please reach out to the Trading Pro Support team. When contacting them, ensure to provide the following details: -The name of the payment system to which you are attempting to withdraw. -A screenshot or photo serving as proof that funds have been deducted from your bank statement.
What if I withdraw to an incorrect payment service account number?
In the event that you withdraw funds to an incorrect payment service account number, it is recommended to promptly contact our Support team for assistance. Typically, if such a scenario occurs, the bank may return the funds to us, and subsequently, we will ensure that the funds are returned to your account. Once this process is completed, you can proceed to initiate another withdrawal of the funds as needed.
Why was my withdrawal returned to my trading account?
If your attempt to withdraw was unsuccessful, several reasons may account for this issue. Let's explore a few potential causes:
- Incorrect information provided on the withdrawal form.
- Failure to meet Trading Pro's basic requirements for withdrawal, as outlined in our Client agreement.
- Client cannot request withdrawal request using a third-party account. Withdrawal must request to your own account.
To track the status of your withdrawal, you can review the Transaction History in your Client portal. For additional information, please consult this article.
If you have further inquiries regarding your withdrawal, feel free to reach out to our Support Specialists .
How do I deposit and withdraw with Money in Vietnam?
We do offer several methods for Vietnam Clients:
- Online Bank Transfer (Walaopay)
Minimum deposit: VND 230,000.00
Maximum deposit: VND 230,000,000.00
Minimum withdrawal: USD 15.00
Maximum withdrawal: USD 5,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- Virtual Account
Minimum deposit: VND 100,000.00
Maximum deposit: VND 1,000,000,000.00
Deposit processing fees: No Fees
Deposit processing time average: Instant
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- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No fees
Deposit processing time average: Instant
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- NETELLER
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
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- Sticpay
Minimum deposit: USD 10.00
Maximum deposit: No maximum required
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
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- Surepay
Minimum deposit: USD 10.00
Maximum deposit: USD 15,000
Deposit fees: No Fees
Deposit processing time average: Instant
How do I deposit and withdraw with Money in Taiwan?
We do offer several methods for Taiwan Clients;
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
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- NETELLER
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
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- Sticpay
Minimum deposit: USD 10.00
Maximum deposit: No maximum required
Deposit fees: No Fees
Deposit processing time average: Instant
How do I deposit and withdraw with Money in Brunei?
We do offer several methods for Brunei Clients;
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No fees
Deposit processing time average: Instant
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- NETELLER
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
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- Sticpay
Minimum deposit: USD 10.00
Maximum deposit: No maximum required
Deposit fees: No Fees
Deposit processing time average: Instant
How do I deposit and withdraw with Money in Singapore?
We do offer several methods for Singaporean Clients;
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- Local Exchanger
Minimum deposit: SGD 1.4
Maximum deposit: No maximum required
Minimum withdrawal: SGD 1.3
Maximum withdrawal: No maximum required
Deposit and withdrawal processing fees: No fees
Deposit processing time average: Up to 15 minutes
Withdrawal processing time average: 15 minutes to 24 hours Surepay
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- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No fees
Deposit processing time average: Instant
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- NETELLER
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
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- Sticpay
Minimum deposit: USD 10.00
Maximum deposit: No maximum required
Minimum withdrawal: No minimum required
Maximum withdrawal: No minimum required
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- Surepay
Minimum deposit: SGD 10
Maximum deposit: SGD 15,000
Minimum withdrawal: SGD 50
Maximum withdrawal: SGD 15,000
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
How do I deposit and withdraw with Money in India?
We do offer several methods for Indian Clients;
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
==========================================================================
- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
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- NETELLER
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
==========================================================================
- Sticpay
Minimum deposit: USD 10.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
How do I deposit and withdraw with Money in Philippines?
We do offer several methods for Philippines Clients;
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- Dragonpay
Minimum deposit: PHP 2,500Minimum withdrawal: PHP 2,500Maximum withdrawal;
: PHP 130,000 ( OTC & ONLINE BANKING )
: PHP 50,000 ( GCASH )
: PHP 20,000 ( PAYMAYA )
Deposit and withdrawal processing fees: No fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
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- NETELLER
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
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- Sticpay
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
How do I deposit and withdraw with Money in China?
We do offer several metds for Chinese clients;
- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
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- NETELLER
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
==========================================================================
- Sticpay
Minimum deposit: USD 10.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
==========================================================================
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
How do I deposit and withdraw with Money in Thailand?
We do offer several methods for Thailand Clients;
- Online Bank Transfer (Walaopay)
Minimum deposit: THB 324.00
Maximum deposit: THB 324,003.80
Minimum withdrawal: USD 15.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- Smilepayz
Minimum deposit: THB 100.00
Maximum deposit: THB 200,000.00
Deposit fees: No Fees
Deposit processing time average: Instant
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- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
==========================================================================
- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
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- Online Bank Transfer
- Internet Banking - Krungsri Bank (BAY) / Bangkok Bank (BBL) / Siam Commercial Bank (SCB) / Krung Thai Bank (KTB)
- Mobile Banking - K-PLUS (Mobile Banking of Kasikorn Bank) / SCB Easy App (Mobile Banking of Siam Commercial Bank)
- e-Wallet - True Money Wallet
- QR payment via QR Code Payment
- Credit Card - Credit Cards / Visa / Master Card / JCB / CUP (China Union Pay)
- Bill Payment - CenPay / Big C
- Kiosk - Boonterm
Deposit processing time average: 15 minutes to 24 hours
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- NETELLER
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
==========================================================================
- Surepay
Minimum deposit: No minimum required
Maximum deposit: No maximum required
Deposit fees: No Fees
Deposit processing time average: Instant
==========================================================================
- Sticpay
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
How do I deposit and withdraw with Money in Malaysia?
We do offer several methods for Malaysia Clients;
- Online Bank Transfer (Walaopay)
Minimum deposit: MYR 100.00
Maximum deposit: MYR 30,000.00
Minimum withdrawal: USD 15.00
Maximum withdrawal: USD 5,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
==========================================================================
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- FPX II
Minimum deposit: MYR 50.00
Maximum deposit: MYR 30,000.00
Deposit and withdrawal processing fees: No fees
Deposit processing time average: Instant
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- FPX III
Minimum deposit: MYR 25.00
Maximum deposit: MYR 30,000.00
Deposit and withdrawal processing fees: No fees
Deposit processing time average: Instant
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- Sticpay
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
==========================================================================
- NETELLER
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
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- Instant Bank Transfer
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Withdrawal processing fees: No Fees
Withdrawal processing time average: Instant
How do I deposit and withdraw with Money in Indonesia?
We do offer several methods for Indonesia Clients;
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
==========================================================================
- Local Exchanger
Minimum deposit: USD 10.00
Minimum withdrawal: USD 10.00
Deposit and withdrawal processing fees: No fees
Withdrawal processing time average: 15 minutes to 24 hours
==========================================================================
- Smilepayz
E-wallet ( Dana / QRIS )
Minimum deposit: IDR 20,000
Maximum deposit: IDR 10,000,000
Deposit: No fees
Deposit processing time average: Instant
VA ( BNI / BRI / PERMATA / MANDIRI )
Minimum deposit: IDR 10,000
Maximum deposit: IDR 50,000,000
Deposit: No fees
Deposit processing time average: Instant
VA ( TRANSFER_BCA )
Minimum deposit: IDR 15,000
Maximum deposit: IDR 100,000,000
Deposit: No fees
Deposit processing time average: Instant
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- Sticpay
Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant
==========================================================================
- NETELLER
Minimum deposit: USD 10.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
==========================================================================
- Online Bank Transfer (Walaopay)
Minimum deposit: IDR 100,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 5,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours
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- IDR WALLET
QRiS
Minimum deposit: IDR 750,000
Maximum deposit: IDR 10,000,000
Deposit: No fees
Deposit processing time average: Instant
Bank ( BCA va / Mandiri va / BRI va / BNI va / Permata va / Danamon va / CIMB va / Maybank va )
Minimum deposit: IDR 750,000
Maximum deposit: IDR 500,000,000
Deposit processing fees: No fees
Deposit processing time average: Instant
E-wallet ( Dana / LinkAja / Shopeepay / OVO )
Minimum deposit: IDR 750,000
Maximum deposit: IDR 10,000,000
Deposit: No fees
Deposit processing time average: Instant
==========================================================================
- DANA
Minimum deposit: IDR 100,000
Maximum deposit: IDR 20,000,000
Deposit fees: No Fees
Deposit processing time average: Instant
==========================================================================
- QRiS
Minimum deposit: IDR 100,000
Maximum deposit: IDR 10,000,000
Deposit fees: No Fees
Deposit processing time average: Instant
==========================================================================
- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
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- VA
Bank ( BCA va / Mandiri va / BRI va / BNI va / Permata va / Maybank / Bank Sahabat Sampoerna / CIMB Niaga )
Minimum deposit: IDR 100,000
Maximum deposit: IDR 100,000,000
Deposit processing fees: No fees
Deposit processing time average: Instant
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- Virtual Account IDR
Minimum deposit: IDR 350,000
Maximum deposit: IDR 500,000,000
Deposit processing fees: No fees
Deposit processing time average: Instant
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- Indonesia Local Solution
Minimum withdrawal: USD 6.40
Maximum withdrawal: USD 5,813.95
Withdrawal processing fees: No fees
Withdrawal processing time average: 15 minutes to 24 hours
How do I deposit and withdraw with Money in Nigeria?
We do offer several methods for Nigeria clients;
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates 0.98 - 0.99
Deposit processing time average: Instant
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- Korapay
Bank transfer and Pay With Bank
Minimum deposit: NGN 1000.00
Maximum deposit: NGN 10,000,000.00
Minimum withdrawal: USD 6.67
Maximum withdrawal: USD 6,666.67
Card Payment
Minimum deposit: NGN 1000
Maximum deposit: NGN 1,000,000
Minimum withdrawal: USD 6.67
Maximum withdrawal: USD 6,666.67
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- Nigeria Local Bank Transfer
Minimum deposit: NGN 14,000.00
Deposit processing fees: No fees
Deposit processing time average: 15 minute to 24 hours
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- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Deposit processing time average: Instant
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- NETELLER
Minimum deposit: USD 10.00
Deposit processing fees: No fees
Deposit processing time average: Instant
==========================================================================
- Sticpay
Minimum deposit: USD 10.00
Maximum deposit: No maximum require
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minute to 24 hours
How do I deposit and withdraw with Money in South Africa?
We do offer several methods for South Africa Clients;
- Crypto
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minute to 24 hours
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- Korapay
Minimum deposit: ZAR 2.00
Maximum deposit: ZAR 500,000.00
Minimum withdrawal: USD 0.11
Maximum withdrawal: USD 27,839.40
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minute to 24 hours
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- Match2pay
Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
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- NETELLER
Minimum deposit: USD 10.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
==========================================================================
- Promptpay
Minimum deposit: ZAR 150.00
Maximum deposit: ZAR 500,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
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- Swiffy
Minimum deposit: No minimum require
Maximum deposit: ZAR 500,000.00
Minimum withdrawal: USD 11.14
Maximum withdrawal: USD 278,594.99
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minute to 24 hours
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- Sticpay
Minimum deposit: USD 10.00
Maximum deposit: No maximum require
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minute to 24 hours
Can funds be withdrawn using a payment method different from the one originally used for the deposit?
It is essential to utilize the same payment method for both deposit and withdrawal transactions, ensuring that funds are withdrawn securely by the rightful account holder. In instances where the same payment method cannot be employed due to technical issues, please reach out to our Support team, providing supporting evidence of the situation. While alternative payment methods may be suggested for withdrawal, this would necessitate additional verification of your payment account.
Is it possible to make a withdrawal using someone else's personal account?
Withdrawals using another persons' bank account are strictly prohibited to uphold security standards. Stringent regulations are in place to safeguard customers' accounts from potential fraud and identity theft. Even with permission from the account holder, we do not permit customers to withdraw funds from another person's account. This measure is implemented to protect the account holder's finances from unauthorized access or misuse.
These policies are in place to prevent unauthorized access and withdrawals from accounts. We prioritize the security of our customers' accounts and have zero tolerance for any attempts to misuse or pilfer funds from another person's account.
What payment methods are available for making deposits and withdrawals?
Discover the wide range of payment options available, encompassing credit and debit cards, international bank transfers, e-wallets, and additional methods. Visit the 'Deposit' or 'Withdrawal' sections in the Members Area to explore.
Is it possible for me to make a withdrawal for all my money?
At any point, feel free to request a withdrawal for the balance that is currently available in your account.
Can I make deposit and withdrawals outside of working hours?
Yes, you can make transaction for deposit, withdrawal, and internal transfer during weekends and holidays
How to request withdrawal?
In accordance with our Client Agreement, clients are required to withdraw funds exclusively through the same bank account, credit/debit card, or payment system account that was originally utilized for depositing the funds. Additionally, the withdrawn currency must match the currency of the initial deposit.
Here are steps to Request a Withdrawal:
- To initiate a withdrawal, ensure you have transferred funds into your wallet before proceeding.
- Upload the necessary payment details by completing all the required information.
- Request a withdrawal through the available methods within your client area.
How to deposit?
Deposits made to Trading Pro are required to originate from a trustworthy and legitimate source. To prevent payments from third parties, clients are obligated to furnish evidence of ownership for the bank account they intend to use. For example, if a client intends to make a deposit via a credit card, the credit card owner must be the client themselves and not a third party, in accordance with the Anti-Money Laundering (AML) Policy. Failure to adhere to this policy will result in the forfeiture of the deposit. Importantly, Trading Pro does not impose any supplementary commission fees for deposit transactions.
How to Deposit at Trading Pro:
- To initiate a deposit at Trading Pro, begin by logging in to your client portal.
- Once you're in the client portal, navigate to the "Funds" menu where you'll find various financial options.
- Click on the "Deposit" option to initiate the deposit process.
- You'll be prompted to select your preferred deposit method from the available options.
- After choosing your deposit method, proceed by clicking "Continue" to complete the transaction.
