Frequently Asked Questions
Find answers to common questions about our services
Couldn't find what you're looking for?
Please select our Live Chat on your bottom right. We offer 24/5 multilingual customer support. Alternatively, you can send us an email to [email protected].
Do you have slippage?
Slippage sometimes occurs during economic news releases and the requested price may differ from implementation.
How many people can become my referrals?
The number of referrals is not limited and the more referrals you bring in, the more you will earn.
What leverage do you offer?
We provide flexible leverage from 1:1 until 1:2000 depending on the types of account.
What are the trading hours?
Our platform follows standard market hours:
- Stock Market: 9:30 AM to 4:00 PM Eastern Time (Monday to Friday)
- Forex Market: 24 hours a day (Sunday 5:00 PM to Friday 5:00 PM Eastern Time)
- Cryptocurrency Market: 24/7
What are the fees for trading?
Our fee structure is transparent and competitive:
- Stock trades: $0.01 per share with a minimum of $1.99 per trade
- Options: $0.65 per contract
- Forex: No commission, we make money on the spread
- Cryptocurrencies: 1.5% per transaction
Is my personal information secure?
Yes, we take security very seriously. We use industry-standard encryption to protect your personal and financial information.
Our platform is regularly audited by third-party security experts to ensure we maintain the highest security standards.
We never share your information with unauthorized third parties.
