Frequently Asked Questions

Accounts established for a specific trading platform are restricted to that platform and cannot be employed to access other trading terminals.

As a result, MT5 account details are solely applicable for accessing the desktop, mobile, and web versions of the MT5 platform. Likewise, MT4 account credentials are exclusively for use on MT4 desktop, mobile, and web platforms and are not compatible with MT5. 

If you shut down your trading terminal app with active orders, those orders stay open, even if the app is closed. It's essential to manually close any orders before exiting the trading terminal app; otherwise, they will remain active.

Nonetheless, when a Stop Out takes place while you're not logged in, orders can be automatically closed without the trading terminal app being active. 

 The Market Watch section on your trading platform is designed for displaying symbols that you want to monitor.

To include symbols in your Market Watch, follow these steps:

1. Right-click anywhere within the Market Watch window.
2. Choose the "Symbols" option.
3. Select the category of symbols you want to add, which typically includes:

• Forex for currency pairs (e.g., EURUSD)
• Indices for stock market indices (e.g., US30)
• Commodities for assets like gold and silver
• Equities for individual stocks (e.g., AAPL)
• Crypto for cryptocurrencies (e.g., BTCUSD)

Please note that the names of these categories might vary depending on your account type. For precise details, refer to the relevant article on trading instruments.

To add a symbol, either double-click on the instrument you desire or select it and click on the "Show" button.

If you wish to remove symbols from your Market Watch, follow these steps:

1. Right-click on the symbol you want to hide.
2. Choose the "Hide" option.

Having too many instruments in your Market Watch window can affect your internet speed. Removing symbols one by one can be time-consuming. In such situations, you can do the following:

1. Right-click anywhere in the Market Watch window and select "Hide All."
2. You can then proceed to add your preferred instruments using the previously mentioned steps.

The MetaTrader platform adheres to Greenwich Mean Time, specifically GMT+2, as its default setting. It's important to mention that this default setting is determined by TradingProInternational servers and cannot be modified. 

Downloading and accessing MT4:

1. Acquire the MT4 application from the Trading Pro website .
2. Launch MT4 and access the Settings.
3. Click on New Account and choose the option to Login to an existing account.
4. Input "TradingProInternational" and select the trading server suitable for your trading account.
5. Provide your trading account number and password, then proceed to Sign In. 

Switching accounts:

1. Launch MT4 and access Settings.
2. Tap the arrow beside the account displayed at the top. Your current trading account is listed under Current Account, while other added accounts are under Trade Accounts.
3. Select any trading account to log in.
4. The chosen trading account is now active.

Adding or removing instruments:

To add:

1. Tap the + icon in the top right corner.
2. Choose a group of symbols.
3. Tap the green + to add the instrument(s), then tap Done.

To remove:

1. Tap the edit icon (top left corner) and select the symbol(s).
2. Tap the red basket icon (top right corner).
3. Use the Edit icon to return to the Quotes tab.

Opening orders:

1. Navigate to Quotes.
2. Tap the symbol for trading and then tap Trade.
3. Enter the trading volume, optionally set Stop Loss and Take Profit.
4. Tap Sell by Market to sell or Buy by Market to buy.
5. A notification confirming the successful order opening is sent.

Pending orders:

1. Access the Trade option.
2. Tap the displayed execution type and choose a pending order.
3. Specify parameters:

• Order Volume
• Price for the pending order (additional prices required for Buy Stop Limit and Sell Stop Limit)
• Optional Stop Loss
• Optional Take Profit
• Set the expiration. 

Note: Within the New Order window, select an instrument for initiating a pending order from the dropdown menu located on the icon at the top-right corner, which displays all the instruments added to your Quotes tab. 

 Closing or modifying orders:

1. Navigate to Trade.
2. Tap on an order to view its details (Stop Loss, Take Profit, order ID, swap, etc.).
3. Long-press the order, then choose to Close or Modify. a. To close: Tap Close to finalize the order closure. b. To modify: Adjust Stop Loss and/or Take Profit parameters, then tap Modify to confirm.
4. A notification will be sent, confirming the executed action.

Opening instrument charts:

1. Access Quotes.
2. Tap on the instruments, then select Chart.

Switching chart types:

1. Tap anywhere on the chart, then access Settings.
2. Choose a chart type from three available options in the mobile terminal: Bar Chart, Candlestick, and Line Chart.
3. Tap the Back button.

Changing the timeframe:

1. Tap the current timeframe at the top left corner.
2. Select a timeframe; the mobile terminal supports 9 timeframes: M1, M5, M15, M30, H1, H4, D1, W1, and MN.

Adding indicators:

1. Tap the ƒ symbol on any chart.
2. Choose either the Main window or Indicator window 1, and tap +.
3. Select an indicator from thirty available technical indicators.
4. Configure settings for the chosen indicator.
5. Confirm by tapping Done.

Accessing the Journal:

1. Navigate to Settings and select Journal.
2. Choose dates to display a log of your session activities, and send it to your preferred email address. 

 Notifications:

1. Access Chats and Messages.
2. Copy or save the MetaQuotes ID found at the bottom of the screen.
3. Proceed to log in to MT4 on your desktop.
4. Open the Tools menu and choose Options.
5. Select the Notifications tab and enable Push Notifications.
6. Enter the MetaQuotes ID when prompted and conduct a Test.
7. A push notification should be received in your Messages area on MT4 on your iOS device.

Custom Notifications:

1. Log in to MT4 on your desktop.
2. Open the Alerts tab in the Terminal window.
3. Right-click anywhere and opt for Create.
4. Enable and select Notification from the Action dropdown menu.
5. Customize your desired notification, then perform a Test.
6. The custom push notification should appear in your Messages area on MT4 on your iOS device.
7. Click OK to finalize the setup of the custom notification.