Frequently Asked Questions
Find answers to common questions about our services
How do I update my personal information?
To modify your personal information, navigate to "My Profile," then select "Profile Information." Choose the specific details you wish to change and click on the "Update" button.
If you encounter any difficulties making changes, please reach out to us through live chat for assistance.
What was the reason for the rejection of my documents?
Your documents might have been rejected due to issues such as unclear images, invalidity, expiration, cropped edges, or discrepancies with your profile details. For assistance, feel free to reach out to us through live chat.
How can I regain access to a forgotten password?
At login page;
- Select the " forgot password" option on the login page.
- Provide your email address and any additional required information.
- Click "Continue" to proceed with the password reset.
- An email for password recovery will be sent to mailbox. Access your mailbox to locate this email.
- Follow the link provided in the email or enter the received PIN to continue the verification process.
- Once on the verification page, enter the PIN you received.
- Set a new password for your account and confirm the changes.
By following these steps, you can successfully reset your password and regain access to your account.
What document size specifications are needed for verification purposes?
We accept files in JPG, PNG, PDF, or GIF formats with a maximum size limit of 10MB.
Explore the Benefits of Registering a Demo Account with Trading Pro
Registering a new Demo Account with Trading Pro is a great way to test your trading strategies without using real money. Trading Pro offers a variety of Demo Account options, each with its own unique features and trading conditions.
For example, if you are looking to test strategies with micro lots, the Demo Micro Account (MT4) is perfect for you. This account type offers micro lots, tight spreads, and a leverage of up to 1:2000.
There are other several type of Demo account that offers by Trading Pro which are Demo PRO Account (MT4) ,Demo Rookie Account (MT4), Demo Scalpx Account (MT4) and Demo Expert Account (MT5)
To register a new Demo Account with Trading Pro, here are step-by-step sentences for opening a demo trading account using the provided points:
- Log in to the client portal: Begin by logging in to the client portal using your existing credentials.
- Navigate to the accounts menu: Once logged in, go to the accounts menu, typically located in the left side or within the main dashboard.
- Select "Open Demo Account": Within the accounts menu, find and click on the option that says "Open Demo Account."
- Choose the type of trading account: A list of different trading account types will be presented. Select the specific type of trading account you want to create (e.g., Demo micro account, Demo pro account, etc.).
- Continue with the process: After selecting the type of trading account, proceed by clicking on the "Continue" or a similar button to initiate the account opening process.
Registering a new Demo Account with Trading Pro is a great way to test your trading strategies without using real money. With a variety of account types to choose from, you can be sure to find the perfect account for your trading needs.
