Frequently Asked Questions

Find answers to common questions about our services

How do I update my personal information?

To modify your personal information, navigate to "My Profile," then select "Profile Information." Choose the specific details you wish to change and click on the "Update" button.

If you encounter any difficulties making changes, please reach out to us through live chat for assistance. 

Updated: 4 bulan yang lalu

What was the reason for the rejection of my documents?

Your documents might have been rejected due to issues such as unclear images, invalidity, expiration, cropped edges, or discrepancies with your profile details. For assistance, feel free to reach out to us through live chat. 

Updated: 4 bulan yang lalu

How can I regain access to a forgotten password?

At login page;

To reset your password, follow these steps:

  1. Select the " forgot password" option on the login page.
  2. Provide your email address and any additional required information.
  3. Click "Continue" to proceed with the password reset.
  4. An email for password recovery will be sent to mailbox. Access your mailbox to locate this email.
  5. Follow the link provided in the email or enter the received PIN to continue the verification process.
  6. Once on the verification page, enter the PIN you received.
  7. Set a new password for your account and confirm the changes.

By following these steps, you can successfully reset your password and regain access to your account. 

Updated: 4 bulan yang lalu

What document size specifications are needed for verification purposes?

We accept files in JPG, PNG, PDF, or GIF formats with a maximum size limit of 10MB. 

Updated: 4 bulan yang lalu

Explore the Benefits of Registering a Demo Account with Trading Pro

Registering a new Demo Account with Trading Pro is a great way to test your trading strategies without using real money. Trading Pro offers a variety of Demo Account options, each with its own unique features and trading conditions. 

For example, if you are looking to test strategies with micro lots, the Demo Micro Account (MT4) is perfect for you. This account type offers micro lots, tight spreads, and a leverage of up to 1:2000. 

There are other several type of Demo account that offers by Trading Pro which are Demo PRO Account (MT4) ,Demo Rookie Account (MT4), Demo Scalpx Account (MT4) and Demo Expert Account (MT5) 

To register a new Demo Account with Trading Pro,  here are step-by-step sentences for opening a demo trading account using the provided points:

  1. Log in to the client portal: Begin by logging in to the client portal using your existing credentials.
  2. Navigate to the accounts menu: Once logged in, go to the accounts menu, typically located in the left side or within the main dashboard.
  3. Select "Open Demo Account": Within the accounts menu, find and click on the option that says "Open Demo Account."
  4. Choose the type of trading account: A list of different trading account types will be presented. Select the specific type of trading account you want to create (e.g., Demo micro account, Demo pro account, etc.).
  5. Continue with the process: After selecting the type of trading account, proceed by clicking on the "Continue" or a similar button to initiate the account opening process. 

Registering a new Demo Account with Trading Pro is a great way to test your trading strategies without using real money. With a variety of account types to choose from, you can be sure to find the perfect account for your trading needs. 

Updated: 4 bulan yang lalu

Berinteraksi dengan broker tepercaya hari ini

Lihat sendiri mengapa TradingPRO adalah broker pilihan bagi lebih dari 800.000 trader dan 64.000 mitra.

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Pencegahan Penipuan


TradingPRO International (PTY) LTD (Nomor registrasi 2014​/202132​/07) adalah Penyedia Layanan Keuangan yang disahkan dan diatur oleh Otoritas Perilaku Sektor Keuangan (FSCA) Afrika Selatan dengan nomor lisensi FSP No. 49624. Alamat terdaftar berada di Office 106 1st Floor Pharos House 70 Buckingham Terrace Westville Kwa-Zulu Natal 3630

TradingPRO International Limited (Nomor Registrasi 208079 GBC) adalah Lisensi Bisnis Global berdasarkan Pasal 72 Undang-Undang Jasa Keuangan 2001 dan Lisensi Dealer Investasi (Dealer Layanan Penuh, tidak termasuk Penjaminan Emisi) berdasarkan Pasal 29 Undang-Undang Sekuritas 2005 yang disahkan dan diatur oleh Komisi Jasa Keuangan, Mauritius dengan nomor lisensi GB23202513. Alamat terdaftar berada di 3rd Standard Chartered Tower, Cybercity, Ebene 72201, Mauritius.

Informasi: Klien yang tertarik mendaftar harus berusia minimal 18 tahun untuk menggunakan layanan TradingPRO. Bagi trader yang ingin memulai trading, penting untuk mengetahui dan memahami risiko yang terlibat, termasuk kemungkinan kerugian di kemudian hari. Berhati-hatilah saat bertransaksi di pasar valuta asing. Trader disarankan untuk menggunakan margin untuk menilai kemampuan trading mereka.

Peringatan Risiko: Segala informasi atau elemen yang dibuat untuk tujuan publikasi, penyalinan, atau reproduksi hanya boleh diperoleh secara tertulis dari TradingPRO. Harap diperhatikan bahwa trading forex dan produk leverage lainnya melibatkan tingkat risiko yang signifikan dan tidak cocok untuk semua investor. Trading instrumen keuangan dapat menghasilkan keuntungan maupun kerugian, dan kerugian Anda bisa lebih besar dari modal awal yang Anda investasikan. Sebelum melakukan transaksi semacam itu, Anda harus memastikan bahwa Anda sepenuhnya memahami risiko yang terlibat dan mencari nasihat independen jika perlu.

Informasi ini tidak ditujukan atau dimaksudkan untuk didistribusikan atau digunakan oleh penduduk negara-negara tertentu, termasuk namun tidak terbatas pada, Australia, Belgia, Prancis, Iran, Jepang, Korea Utara, dan Amerika Serikat. Perusahaan tidak menawarkan layanannya kepada penduduk negara-negara tertentu, termasuk namun tidak terbatas pada, Australia, Belgia, Prancis, Iran, Jepang, Korea Utara, dan Amerika Serikat. Perusahaan berhak untuk mengubah daftar negara di atas atas kebijakannya sendiri.


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