Frequently Asked Questions

Find answers to common questions about our services

Is the affiliate program applicable to all types of accounts?

All types of accounts are eligible to participate in our affiliate program. Whether you have a personal account, a corporate account, or any other type of account with us, you can take advantage of this opportunity to earn additional income. So, why wait? Join our affiliate program today and start monetizing your network. 

Updated: 4 bulan yang lalu

Where can I track the use of my IB code by clients for opening new live accounts?

If you are an Introducing Broker (IB) and want to keep track of whether your clients have used your IB code to open a new live account, you can easily do so by following a few simple steps. By checking this information, you can ensure that you are receiving the appropriate commissions for your referred clients. Here's how you can check if a client has used your IB code:

  • Login to the Client Area:

To begin, you need to log in to your account's Client Area. 

  • Select "Tools":

Once you have logged in successfully, navigate to the "Tools" section.Click on it to proceed further.

  • Click on "Partnership":

Within the Tools section, you will find various options related to your partnership activities. Look for the "Partnership" option and click on it. This will take you to the partnership dashboard.

  • Go to the Dashboard:

Upon clicking on the "Partnership" option, you will be redirected to the partnership dashboard. This dashboard provides an overview of your partnership activities, including the clients you have referred.

  • Click on "Detailed Commission Breakdown":

Within the partnership dashboard, you will find a section labeled "Detailed Commission Breakdown." This section provides a breakdown of the commissions you have earned from your referred clients. Click on it to access the detailed information.

By following these steps, you will be able to check if your clients have used your IB code to open a new live account. The detailed commission breakdown will provide you with the necessary information regarding your earnings from each referred client.

If you notice any discrepancies or issues, you can reach out to the relevant support channels provided to address the matter promptly. 

Updated: 4 bulan yang lalu

Where can I obtain the IB code?

Firstly, it's important to note that your client id is your IB code.

  • To begin, you need to log in to your client area. 
  • Once you have successfully logged in to your client area, navigate to the profile section. Click on the profile option to access your personal information.
  • Within the profile section, you will find various details associated with your account. Look for the section that specifically mentions "My Profile" and click on it. This will direct you to a page where you can view your personal information, including your client id or IB code.
  • On the My Profile page, you will see a field or a section labeled "Client ID" or "IB Code." This is where your unique identification code is displayed. 


Updated: 4 bulan yang lalu

What is the expected duration for me to receive affiliate payments from clients?

Firstly, it is important to understand that an affiliate payment is instantly credited into your IB wallet. Typically, once a client you referred closes their position, you become eligible to withdraw your affiliate earnings. The exact time it takes for the client to close their position can vary depending on various factors such as market conditions, trading strategies, and the client's own decision-making process. It is essential to keep in mind that you will receive your affiliate payment only after the client completes their trading activity and meets the necessary criteria for commission generation. 

Updated: 4 bulan yang lalu

If my status is a partner, am I eligible to access the affiliate 5-level structure?

The answer to this question is a simple and straightforward "no." Once you become an affiliate, you will be entitled to earn commissions and bonuses from your direct clients. You will not be able to earn from clients referred by your downline affiliates or from levels beyond your direct clients.

In conclusion, if your status is a partner, you are not eligible to access the affiliate 5-level structure

Updated: 4 bulan yang lalu

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TradingPRO International (PTY) LTD (Nomor registrasi 2014​/202132​/07) adalah Penyedia Layanan Keuangan yang disahkan dan diatur oleh Otoritas Perilaku Sektor Keuangan (FSCA) Afrika Selatan dengan nomor lisensi FSP No. 49624. Alamat terdaftar berada di Office 106 1st Floor Pharos House 70 Buckingham Terrace Westville Kwa-Zulu Natal 3630

TradingPRO International Limited (Nomor Registrasi 208079 GBC) adalah Lisensi Bisnis Global berdasarkan Pasal 72 Undang-Undang Jasa Keuangan 2001 dan Lisensi Dealer Investasi (Dealer Layanan Penuh, tidak termasuk Penjaminan Emisi) berdasarkan Pasal 29 Undang-Undang Sekuritas 2005 yang disahkan dan diatur oleh Komisi Jasa Keuangan, Mauritius dengan nomor lisensi GB23202513. Alamat terdaftar berada di 3rd Standard Chartered Tower, Cybercity, Ebene 72201, Mauritius.

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