Frequently Asked Questions

An alternative to clearing your browser’s cache and cookies when troubleshooting for network or browser-related issues would be to use the incognito tab in your preferred browser.

Here’s how to open the incognito tab on various browsers.

• Desktop Browsers
  • Windows
  • Mac
• Mobile Browsers
  • Android
  • Apple

A general shortcut for the incognito tab for most browsers is Ctrl + Shift + n (Windows, Linux, Chrome OS) or ⌘ + Shift + n (Mac). If this does not work, find your browser’s directions below. Also, it is highly advised that you update your browser to the latest version to make use of the directions below. 

Desktop Browsers

Windows

Google Chrome:

1. On your computer, launch Chrome.
2. Click on the 3 dot menu in the top right corner.
3. Select New Incognito Window.
4. A new incognito window will appear.

Firefox:

1. On your computer, launch Firefox.
2. Click on the menu button in the top right corner.
3. Select New Private Window from the options displayed.
4. A new private window will appear.

Microsoft Edge:

1. On your computer, launch Microsoft Edge.
2. Open the Edge Menu in the top right corner of the browser window.
3. Select New InPrivate window.
4. A new window will appear.

Opera:

1. On your computer, launch Opera.
2. Open the File in the top left corner of the browser window.
3. Select New private window.
4. A new window will appear.

Mac

Safari:

1. Launch Safari.
2. Click File and select New Private Window.
3. A new private window will appear.

Google Chrome:

1. Launch Chrome.
2. Click on the 3 dot menu in the top right corner.
3. Select New Incognito Window.
4. A new incognito window will appear.

Mobile Browsers

Android

Chrome:

1. On your Android phone or tablet, open the Chrome app.
2. Tap the 3 dot menu at the right of the address bar.
3. Tap on New Incognito tab.
4. A new window will appear.

iOS

Safari:

1. Launch Safari on your iOS device.
2. Tap the Tabs button on the bottom right corner of your screen.
3. Tap the [number] Tabs or Start Page to show the Tab Groups list.
4. Tap Private.
5. The Private Browsing Mode will be launched.
6. Tap on the + icon to open a new private window.